Lucky Dog Home Services (“Lucky Dog,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit an online form, interact with one of our advertisements, request information, book a service, or otherwise communicate with us.

By using our website or voluntarily submitting information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide to Us

We may collect information that you voluntarily provide through our website, advertising forms, booking tools, email, telephone, text message, or other communications.

This information may include:

• Your name
• Email address
• Telephone number
• Home or service address
• Information about your home or requested services
• Preferred appointment dates or times
• Messages, questions, or other information you choose to provide
• Communication and service history
• Any other information submitted through a contact, quote, booking, or advertising form

Please do not submit sensitive personal information through a general contact form.

Information Collected Through Meta Lead Forms

When you submit a lead form through Facebook, Instagram, or another Meta service, we receive the information you choose to provide through that form. Some form fields may be prefilled by Meta based on information associated with your Meta account.

We may use this information to:

• Respond to your inquiry
• Provide information about our services
• Prepare or discuss an estimate
• Determine whether your home is within our service area
• Schedule or follow up about an appointment
• Contact you regarding the offer, advertisement, or service that prompted your submission
• Send marketing communications when you have agreed to receive them or when otherwise permitted by law

Meta separately collects and processes information according to its own privacy policies and terms.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, pixels, tags, and similar technologies.

This information may include:

• Internet Protocol address
• Browser and device type
• Operating system
• Approximate geographic location
• Referring website or advertisement
• Pages viewed
• Links or buttons clicked
• Date and time of your visit
• Time spent on the website
• General website interaction and usage information
• Cookie, device, or advertising identifiers

We may use services such as Google Analytics and the Meta Pixel to collect and analyze this information.

2. Cookies and Tracking Technologies

Cookies are small files placed on your device that help websites function, remember preferences, understand visitor activity, and measure advertising performance.

We may use cookies and similar technologies for purposes including:

• Operating and improving our website
• Understanding how visitors use the website
• Measuring traffic and website performance
• Identifying which advertisements, websites, or campaigns brought visitors to us
• Measuring conversions and advertising effectiveness
• Creating or refining advertising audiences
• Showing more relevant advertisements on Meta platforms or other services

Google, Meta, and other providers may receive information about your browser, device, and activity through these technologies. These companies process information according to their own policies.

You can limit or block cookies through your browser settings. Blocking cookies may affect how certain website features function. You may also be able to manage advertising preferences through your Google and Meta account settings.

3. How We Use Information

We may use the information we collect to:

• Respond to questions and service requests
• Provide quotes, estimates, and service information
• Schedule, confirm, and perform home services
• Communicate about appointments, payments, changes, or follow-up needs
• Provide customer support
• Maintain customer and service records
• Improve our services and customer experience
• Operate, maintain, and improve our website
• Understand website traffic and visitor behavior
• Measure the effectiveness of advertisements and marketing campaigns
• Send newsletters, promotions, or service reminders when permitted
• Protect our website, customers, employees, and business
• Detect fraud, abuse, or security issues
• Comply with legal obligations
• Establish, exercise, or defend legal claims

We will not use information submitted through a lead form in a manner that is materially inconsistent with the reason it was collected without providing additional notice when required.

4. Email, Telephone, and Text Communications

When you provide your contact information, we may contact you by email, telephone, or text message to respond to your request, discuss services, provide an estimate, schedule an appointment, or communicate about an existing customer relationship.

Where required, we will obtain your consent before sending promotional text messages or automated marketing communications. Consent to receive marketing communications is not a condition of purchasing our services.

Message and data rates may apply to text messages. You may ask us to stop promotional emails or text messages at any time by following the unsubscribe instructions in an email, replying STOP to a marketing text, or contacting us directly.

You may still receive non-promotional communications related to an inquiry, appointment, transaction, safety issue, or service you requested.

5. How We Disclose Information

Service Providers

We may provide information to companies that perform services on our behalf, such as:

• Website hosting and management
• Online forms and booking
• Customer relationship and scheduling systems
• Email and communication services
• Payment processing
• Analytics
• Advertising and campaign measurement
• Information technology and security
• Professional, accounting, insurance, or legal services

These providers may access information only as reasonably necessary to perform services for us or as otherwise permitted by their agreements and applicable law.

Analytics and Advertising Partners

We may disclose online identifiers, website activity, device information, and advertising interaction data to providers such as Google and Meta for analytics, advertising measurement, audience creation, and targeted advertising.

Depending on the law that applies where you live, some of these activities may be considered “sharing,” “sale,” or processing for targeted advertising, even when no money is exchanged.

Legal and Safety Reasons

We may disclose information when we reasonably believe it is necessary to:

• Comply with a law, regulation, court order, subpoena, or legal process
• Respond to a lawful government request
• Enforce our agreements or policies
• Investigate fraud, misuse, security incidents, or illegal activity
• Protect the rights, safety, and property of Lucky Dog, our customers, our employees, or others

Business Transfers

If Lucky Dog is involved in a merger, sale, reorganization, financing, acquisition, or transfer of some or all business assets, information may be disclosed as part of that transaction.

6. Sale of Personal Information

We do not sell personal information to third parties in exchange for money.

As described above, we may use analytics and advertising technologies that disclose certain online activity and identifiers to companies such as Meta and Google. Some privacy laws may define these activities as a sale, sharing, or targeted advertising.

You may contact us to request that we limit applicable targeted-advertising disclosures.

7. Mobile Information

We do not share mobile telephone information with third parties or affiliates for their own marketing or promotional purposes.

We may provide mobile information to vendors and subcontractors that support our communications, customer service, scheduling, or other business operations.

Text-message originator opt-in information and consent will not be sold or provided to third parties for their own marketing purposes.

8. Data Retention

We retain information for as long as reasonably necessary to:

• Respond to inquiries
• Provide requested services
• Maintain customer and business records
• Fulfill the purposes described in this policy
• Meet tax, accounting, insurance, contractual, and legal obligations
• Resolve disputes
• Protect against fraud or security threats
• Enforce our agreements

Retention periods may vary depending on the type of information and the reason it was collected. We may delete or de-identify information when it is no longer reasonably needed.

9. Information Security

We use reasonable administrative, technical, and physical measures designed to protect personal information from unauthorized access, loss, alteration, or misuse.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You should use care when sending personal information electronically.

10. Your Privacy Choices and Rights

Depending on where you live and the laws that apply, you may have the right to:

• Confirm whether we process your personal information
• Request access to personal information we maintain about you
• Correct inaccurate information
• Request deletion of certain information
• Request a portable copy of certain information
• Opt out of targeted advertising
• Opt out of certain sales or sharing of personal information
• Withdraw consent where processing is based on consent
• Appeal a decision concerning a privacy request

You may submit a privacy request by emailing hello@luckydog502.com or calling 502-509-5230.

Please include enough information for us to understand and respond to your request. We may need to verify your identity before completing certain requests. We will not discriminate against you for exercising an applicable privacy right.

If we deny a request and applicable law gives you the right to appeal, you may appeal by replying to our decision or contacting us using the information below with the subject line Privacy Request Appeal.

You may also have the right to submit a complaint to the appropriate state regulatory authority.

11. Children’s Privacy

Our website and services are intended for adults seeking home maintenance or handyman services. They are not directed toward children under 13.

We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it.

12. Third-Party Websites and Services

Our website may contain links to websites, booking services, payment services, social media platforms, or other services operated by third parties.

We do not control the privacy, security, or data-handling practices of those third parties. Their collection and use of information are governed by their own privacy policies and terms.

When you make a payment through a third-party payment provider, that provider may collect payment-card and transaction information. Lucky Dog generally does not receive or store your complete payment-card number.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technologies, business practices, or legal obligations.

When we update the policy, we will revise the “Last Updated” date at the top of this page. Material changes may also be communicated through the website or another appropriate method.

14. Contact Us

Questions, concerns, or requests regarding this Privacy Policy may be directed to: